Privacy Policy – How bdtjk Collects, Uses, and Protects Your Data

This Privacy Policy ("Policy") describes how bdtjk ("bdtjk", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "Player", "User") who access or use the bdtjk platform at bdtjk.app. This Policy applies to all players, visitors, and any other individuals who interact with the Platform, regardless of the device used to access it.

By registering an account, making a deposit, or otherwise using the bdtjk platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. This Policy should be read alongside the bdtjk Terms & Conditions and Responsible Gaming Policy.

bdtjk is committed to maintaining the privacy and security of all personal data entrusted to us by players across Bangladesh. We take our data protection obligations seriously and apply appropriate technical and organisational measures to safeguard personal information at every stage of its lifecycle on our platform.

1. Information We Collect

bdtjk collects personal information through several channels: directly from you when you register an account or interact with the Platform, automatically through your use of the Platform, and in some cases from third-party service providers engaged to deliver specific components of our service.

1.1 Information You Provide Directly

When you create a bdtjk account or use our services, you may provide the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, National Identity Card number	Account registration, KYC verification
Contact Data	Email address, mobile phone number, residential address (city, district)	Account registration, profile updates
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history	Deposits, withdrawals, payment verification
Verification Documents	Copies of NID, passport, driving licence, utility bills	KYC and age verification processes
Communications Data	Live chat transcripts, support tickets, feedback messages	When you contact bdtjk support
Preference Data	Preferred games, sports markets, deposit limits, communication preferences	Account setup, responsible gaming tools

1.2 Information Collected Automatically

When you access bdtjk.app, our systems automatically record certain technical information about your session. This includes:

• IP address and approximate geographic location derived from it (city or district level);
• Device type, operating system, and browser version;
• Pages visited, features used, time spent on each page, and navigation path through the Platform;
• Referring URL (the page from which you arrived at bdtjk.app);
• Session identifiers and authentication tokens used to maintain your logged-in state;
• Game activity logs, including game titles played, stake amounts, and outcomes.

1.3 Information from Third Parties

bdtjk may receive personal data about you from third-party service providers in limited circumstances, including identity verification agencies used during KYC processes, payment processors such as bKash and Nagad who confirm transaction status, and fraud prevention partners who may share risk signals to protect the security of the Platform. Any data received from third parties is handled in accordance with this Policy.

2. How We Use Your Information

bdtjk uses personal data for a range of purposes, all of which are grounded in one or more lawful bases: the performance of our contract with you as a registered player, compliance with legal obligations applicable to our operations, our legitimate interests in running a safe and commercially viable platform, or your explicit consent where obtained.

2.1 Account Management and Service Delivery

We use your identity, contact, and financial data to create and maintain your account, process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, authenticate your identity when you log in, and personalise your experience on the Platform including game recommendations based on your activity history.

2.2 Verification and Regulatory Compliance

bdtjk is required to verify the identity and age of all registered players. We use your identity and verification document data to confirm that you are at least 18 years of age and to satisfy our anti-money laundering obligations. We may also use your data to screen against sanctions lists or other regulatory databases as required by applicable law.

2.3 Security and Fraud Prevention

bdtjk uses automatically collected technical data — including IP addresses, device identifiers, and behavioural patterns — to detect and prevent fraudulent activity, identify suspicious login attempts, monitor for bonus abuse, and protect the integrity of games and betting markets. This processing is in our legitimate interests and in the interests of our wider player community.

2.4 Customer Support

Communications data collected through live chat and support tickets is used solely to respond to your enquiries, resolve disputes, and improve our support quality. Support interactions may be reviewed internally for training and quality assurance purposes.

2.5 Marketing Communications

With your consent, bdtjk may send you information about promotions, new games, bonuses, and seasonal offers relevant to your interests. You may withdraw this consent at any time by updating your communication preferences within your account settings or by contacting support. Withdrawing consent for marketing does not affect the lawfulness of any processing carried out prior to withdrawal.

2.6 Responsible Gaming

bdtjk uses your gameplay data — including session duration, stake frequency, and deposit patterns — to support our responsible gaming programme. Where our systems identify activity that may indicate problem gambling behaviour, we may use this data to trigger protective interventions such as account alerts, cooling-off suggestions, or proactive outreach from our support team.

3. Sharing and Disclosure of Data

bdtjk does not sell or rent your personal data to any third party for marketing purposes. We share personal data only in the circumstances described below, and only to the extent necessary for the relevant purpose.

3.1 Service Providers and Technology Partners

We engage trusted third-party companies to help us deliver the bdtjk platform. These include payment processors (bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, hosting and cloud infrastructure providers, and customer support tooling vendors. All service providers are required to handle your data in accordance with confidentiality obligations and may only use it for the specific purpose for which it was shared.

3.2 Legal and Regulatory Disclosure

bdtjk may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of players or the public, prevent financial crime, or enforce our Terms & Conditions.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bdtjk's business, player data may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such change via a notice published on the Platform prior to the transfer taking effect, where practicable.

4. Cookies and Tracking Technologies

bdtjk uses cookies and similar tracking technologies (such as local storage and session storage) on bdtjk.app to operate the Platform, remember your preferences, analyse usage patterns, and support our security measures. A cookie is a small text file placed on your device by our web server when you visit the site.

4.1 Categories of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Enable core Platform functions: login sessions, account authentication, shopping cart state, security tokens. Cannot be disabled without breaking the Platform.	Session / up to 30 days
Functional	Remember your preferences such as preferred game category, language, and deposit method to personalise your experience.	Up to 12 months
Analytics	Collect aggregated, anonymised data about how players navigate the Platform to help us improve content, features, and performance.	Up to 24 months
Security	Support fraud detection, bot protection, and suspicious activity monitoring to protect your account and the integrity of the Platform.	Session / up to 90 days

4.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in to your bdtjk account and use core Platform features. Disabling analytics or functional cookies will not prevent you from using the Platform but may reduce the quality of your personalised experience.

5. Data Retention

bdtjk retains your personal data for as long as your account remains active and for a defined period thereafter, in order to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following general retention principles apply:

• Account data (name, contact details, identity documents) is retained for the duration of your account and for a minimum of five years following account closure, as required for anti-money laundering compliance and dispute resolution purposes.
• Financial transaction records are retained for a minimum of five years from the date of the transaction to satisfy financial record-keeping requirements.
• Support communications are retained for up to two years from the date of the interaction, unless they relate to an ongoing dispute or legal matter.
• Game activity logs are retained for up to three years and used for dispute resolution, responsible gaming monitoring, and audit purposes.
• Marketing preferences are retained until you withdraw consent, after which they are updated in our systems within a reasonable timeframe.

When data reaches the end of its retention period and no legal obligation requires its continued storage, bdtjk securely deletes or irreversibly anonymises the data so that it can no longer be associated with any individual.

6. Security of Your Personal Data

bdtjk applies a multi-layered approach to data security. We implement technical controls including SSL/TLS encryption for all data in transit between your browser and our servers, AES-256 encryption for sensitive data stored in our databases, firewalls, intrusion detection systems, and regular security vulnerability assessments conducted by independent specialists.

6.1 Access Controls

Access to personal data within bdtjk's internal systems is granted on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities. Access logs are maintained and reviewed periodically to detect any unauthorised activity.

6.2 Payment Security

bdtjk does not store your full bKash PIN, Nagad PIN, bank account password, or card CVV numbers on our systems. Payment transactions are routed through our payment partners' secure infrastructure. bdtjk's role is limited to initiating and confirming transaction requests; sensitive payment credentials are handled entirely within the payment provider's own encrypted environment.

6.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bdtjk will assess the breach promptly and take all reasonable steps to contain and remediate it. Affected players will be notified without undue delay where the breach poses a high risk to their interests, and we will take all appropriate steps to minimise the impact.

7. Your Rights as a Data Subject

As a player whose personal data is processed by bdtjk, you have the following rights with respect to that data. These rights may be subject to certain limitations or conditions under applicable law, but bdtjk is committed to honouring them to the fullest extent practicable.

• Right of Access: You have the right to request a copy of the personal data bdtjk holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many of your details directly through your account profile.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — where bdtjk is required to retain data to comply with legal obligations (such as anti-money laundering record-keeping requirements), erasure requests may be declined in whole or in part.
• Right to Restriction of Processing: You may request that bdtjk limits the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling carried out for direct marketing purposes. Where you object to marketing processing, bdtjk will cease using your data for that purpose promptly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact bdtjk's support team via live chat. We will acknowledge your request promptly and endeavour to fulfil it within a reasonable timeframe. We may ask you to verify your identity before processing a data rights request to ensure that we do not disclose or delete information belonging to the wrong individual.

8. Privacy Enquiries and Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bdtjk handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond to your message as promptly as possible.

You can reach us via live chat, which is available 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6). Our email address is displayed in plain text in the footer of this page. Please use the email address for formal written privacy enquiries.

If you are not satisfied with bdtjk's response to a privacy concern, you are entitled to escalate the matter through appropriate channels available under applicable law in your jurisdiction. bdtjk will cooperate with any legitimate regulatory enquiry relating to data protection matters.

8.1 Changes to This Policy

bdtjk reserves the right to amend this Privacy Policy at any time. When changes are made, the updated Policy will be published on bdtjk.app with a revised effective date. For material changes — those that significantly affect how we use your personal data or the rights available to you — we will endeavour to provide additional notice to registered players, for example by displaying a notice within your account dashboard. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.